Tourist Park Cancellation Policy
Your booking is for a set time and once confirmed, any changes will result in liability for payment of the whole of the time unless you have cancelled in accordance with this policy. Cancellations must be in writing. Guests who fail to arrive on the designated day will forfeit all monies paid. Tariffs are not refundable if you choose to shorten your stay. – Any refund given, when payed with a credit card, must be refunded to the original credit card, this is company policy. In the event of your booking being cancelled prior to arrival, the following conditions apply: 31 days or more prior to arrival date: A cancellation fee of first nights stay per cabin/site will apply. Less than 31 days prior to arrival date: No refund applies. If a booking is cancelled but is able to be relet for the same period (thus avoiding any financial loss), payments will be refunded in full less an administration fee of $30 per site and $50 per cabin. Subject to adequate notice, reletting is seldom a problem, but late cancellations can potentially result in a refund not being provided.
Please note if a booking date has been postponed then at a later date it is cancelled, no refund will be given. – Park Management reserves the right to relocate or cancel any booking at its discretion. – Refunds after Arrival: Kingscote Tourist Park has a “NO REFUND POLICY”. – Therefore: Think carefully about the number of days you wish to book for. Be aware that the receptionists cannot give you a refund – No refunds will be given for inclement weather – Reservations amended or altered (early departure) at the commencement or during occupation do not qualify for any refund and the monies will be forfeited by the guest. – If you feel there are exceptional
circumstances please ask to speak to the Manager. Consideration may be given for a credit note, valid for 12 months from original booking date.
Office is open from 9:00am to 12:30pm then 2:00pm to 5:00pm, May to September
Office is open from 9:00am to 12:30pm then 2:00pm to 6:30pm, October to April
If making a booking online for the same day after hours please phone Helen: 0402 883 931 or Con: 0402 883 930 to confirm check in details.
Please note, if booking a cabin, you are required to present a credit card as a form of Security Bond at time of check-in for any incidents, damages or any additional cleaning costs.
Pets allowed however you must contact the Tourist Park direct to get approval prior to arrival. Please contact Con and Helen on 8553 2394 to give pet details at time of booking.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to KTP as per our usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact us directly via email. To utilise this policy a guest must: • Have made their booking on Kingscotetouristpark.com.au, and • Where requested, provide proof to KTP of COVID-19 impact as listed above.
Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions.
Ferry Cancellation Policy
In the event that a reservation is cancelled. The following cancellation fees apply:
Cancellation more than 30 days before departure – $50 per person
Cancellation more than 7 days before departure – 50% of total cost
Cancellation less than 7 days before departure – 80% of total cost
Cancellation on day of departure – 100% of total cost